Copyright Stonewater. I looked into the attic and noticed that the dryer vent pipe was not connected to the roof vent. I have constant smell of damp in my house. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. Verification can help ensure real people write reviews about real companies. 0000012248 00000 n I never received another call. Tracey was very helpful throughout the process, she was efficient in completing the application form, and she was very kind. I will miss my weekly updated with Tracey you have been truly amazing and supportive. In a few weeks a man came by to fix the mold. Excellent and helpful team who are polite and cheery, Thanks Renee - we do our best and we're glad to hear such lovely feedback :), My first home with Stonewater and Im so happy with this decision. Thank you for bringing this to our attention - we'll do better to avoid a scenario like this in the future - Hani. MyHome is available 24/7 and might save you a bit of time if the phone lines are busy. The bid was all typed up and professional looking but was $1,100 higher than the offer we took. Congratulations on your new home! Here at Yates Electrical Services, we take pride in our professionalism, as well as our ability to complete every job to the homeowner's total satisfaction. Many thanks,Renee, Hi Renee, thank you so much for your lovely review, I'll make sure Krissy sees this :) Congratulations on your new home and your little one! Thanks for leaving a review Natalia! Thank you so much for sharing that with us. 0000066584 00000 n Thanks for your lovely feedback! 0000000016 00000 n not going to fresh air. He came bake later and fixed the dryer vent and left. I'm dismayed to hear of our lack of response and the distress this is causing your family. To view these, please download a copy from the links below. ^Jade, Been in our flat for 13 years recently we have had younger people move into them even though the complex is for older people we now get threatened in our laundry room by an individual who thinks he should use the machine before anyone else because he works we are afraid to go in there in case he comes along is this the way to live i dont think anyone cares he called an elderly man a c--t yesterday it wont belong before the abuse turns to violence. You must do this within 15 working days of our response. Foundation Support Specialists offers foundation repair services for both slab and pier & beam foundation types. Submit a complaint and get your issue resolved. I told him this is not acceptable. Do you work for this business? I found some tape left from the singling of my roof in the attic, and I tied them up temporary. Dissatisfaction/complaints policy You can view our dissatisfaction/complaints policy here. Compliance with the Code forms part of the membership obligations set out in the Housing Ombudsman Scheme. Hi Cecelia,I am sorry to hear that you injured yourself and are also unhappy with the repair. So as I promised, its the papers and the MP as my next port of call. We offer a wide variety of financing options and stand behind our services with a variety of warranties. Stonewater is one of Legal & General's managing partners. 0000001489 00000 n I had asked them to not drop bundles of singles from a worker's shoulder onto the roof. We use dedicated people and clever technology to safeguard our platform. Great to hear your kind words about Gail. Give us a call or click to request a quote today. That means we manage over 500 homes on . From start to finish, the agent who handled my move has been nothing but helpful. You can view our dissatisfaction/complaints policy here. Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. Sam has been very professional and her communication has been brilliant. The Customer Complaint Panel who are they and what do they do? We discussed the cracked rafter that had never been fixed and mold that had reappeared in the den. A few minutes later 2 more men showed up and got the vent pipe inside the wall back together, but it only went to within 4 inches of the vent cap. Could not have gone better. I must be a worry to have an active leak in her home. 0000079024 00000 n !Thank you soooo much for helping me get on my feet with things I needed for my property. PDF A guide to making a complaint - stonewater.org Stonewater Contractors LLC Contact Information. [redacted] ***, Stonewater's representative, was a pleasure to work with and made getting my new roof on . This form will not work unless you enable cookies. 0000065925 00000 n Hope this helps. Introducing Stonewater, a collection of Homes nestled in the picturesque Las Vegas foothills of Southern Highlands. If someone in your home has Covid symptoms, please tell us so we can work out how to visit you in a Covid-safe way. Were reviewing how we handle complaints and wed like to hear your views about the Customer Complaints Panel (CCP). Gail take me through the steps and all process, she gave me really helpful information and really make this process easy. All the staff were friendly and helpful. This form will not work unless you enable cookies. If we can't investigate your complaint for you, we'll explain why and direct you to the Housing Ombudsman Service for support. You can read our current self-assessmenthere. Policies - Stonewater endstream endobj 156 0 obj <>/Metadata 41 0 R/Pages 40 0 R/StructTreeRoot 43 0 R/Type/Catalog/ViewerPreferences<>>> endobj 157 0 obj >/PageTransformationMatrixList<0[1.0 0.0 0.0 1.0 0.0 -297.638]>>/PageUIDList<0 213>>/PageWidthList<0 420.945>>>>>>/Resources<>/Font<>/ProcSet[/PDF/Text/ImageC]/Properties<>/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 420.945 595.276]/Type/Page>> endobj 158 0 obj <> endobj 159 0 obj <>stream Hi Kim. He said he would turn this in. When they did, they pulled my dryer vent pipe loose inside the wall. She has been emptying a bucket of leaking water 3 times a day. To tell us your thoughts, please complete the following, 2 minute survey. Verified Reviews 4.9 (3) Verified Reviews Showing 1-3 of 3 reviews f M. 4.0 02/05/2014 Companies can ask for reviews via automatic invitations. 20 customer reviews of Stonewater Roofing. Stonewater is an extremely diverse company at all levels. He got mad and came out of the attic and left to go get the right vent cap. Everything has gone smoothly and we are very grateful to have a home now. Well make sure that for those customers who need extra support at home (such as those in retirement living, for example) are given priority for any repairs that are needed that could cause stress, anxiety and health problems, such as heating and hot water. 0000006106 00000 n Find out schedule planned improvements. Stonewater Roofing | Complaints | Better Business Bureau Profile I have lost things that can't be replaced. 0000066042 00000 n there is no communal heating! That's great to hear, Amy, I am pleased :) Thanks for the review! I would like to say that our wellbeing and Community Connector, Charlene Barnett is a lovely person at Norfolk House. Complaints - Stonewater Give us a call, or request a free quote today. This has really affected my mental health.Communication between all 3 companies is absolutely rubbish. Repairs and maintenance - Stonewater By phone: 0300 111 3000 (9:15am - 5:15pm, Monday to Friday), By post: Housing Ombudsman Service, PO Box 152, Liverpool L33 7WQ, By calling our Customer Service Centre on 01202 319 119, By writing to us at: Stonewater, Suite C, Lancaster House, Grange Business Park, Enderby Road, Whetstone, Leicester, LE8 6EP, All rights reserved. Answered all questions and price was very good. %%EOF Stonewater Roofing Business Profile Stonewater Roofing Roofing Contractors Headquarters Multi Location Business Find locations Contact Information 605 S Broadway Ave Tyler, TX 75701-1602. You can find out more about our repairs service, including how to report one to us, your responsibilities, what to expect when we carry out your . Love my home, but very stressful company to deal with when it comes to repairs, waiting 3 half months for an allocated parking space to be repainted, we constantly have other people using our parking space,which leaves us with no where to park. We class her as our friend, as she is so helpful, kind and considerate and cheerful. I'm glad you had a great experience with Jo in starting your tenancy. 2023 Trustpilot A/S. Is all ok now the painting has been done? Bloody awful. Total mess of a company ! Definitely recommend in all areas, Thanks Abby. Brilliant service very helpful very well spoken will go the extra mile to help me. I had really good experience. Anyone can write a Trustpilot review. Our ambitious house-building programme aims to build 1,500 new homes per year from 2019 onwards, driven by our vision of everyone having the opportunity to have a place that they can call home. You guessed, reply from some other complaints partner with all the same excuses and full of sympathy yet not linking with all other complaints in past 6/7 years. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. 0000003570 00000 n They are punctual. Great company to work with. An 80 year lady with a partner with early onset dementia, and you think this is acceptable Stonewater? We are retired with multiple health issues, Hi, I'm really sorry to hear this has been your experience of your new home. Submitting a response indicates a willingness to work with customers to make things right. The Customer Complaint Panel is completely independent of our complaints process; its recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. Please contact us using the appropriate link below: Thank you for sharing your concerns with us - I'll make sure to pass them along to our Resolution Team and let them know how you feel. I ask him if he was vaccinated and he said no, he didn't know what was in it and wasn't going to be vaccinated. Please contact us using the form below to let us know about any expressions of dissatisfaction or complaints you may have. The Housing Ombudsman Service is free and impartial, providing dispute resolution for landlords and customers. If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. 19 reviews. ^Jade, I had my telephone appointment with Tracey Leatherland, regarding a grant to help me, she was extremely helpful and genuinely kind and understood my circumstances, I would definitely recommend Tracey! Well versed in excuses and trying to overcharge tenants. Thanks for sharing :) ~ Matt, Krissy McKay has been instrumental in helping me secure a suitable property for my living situation. Stonewater's privacy policy provides you with information about how we collect, use and protect any information you give us when using our website. STONEWATER, INC. :: Texas (US) :: OpenCorporates Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Family owned & operated. Have recently written recorded delivery letter explaining our problems with photo CD addressed to The CEO Stonewater. We use dedicated people and clever technology to safeguard our platform. Give us a call, or request a free quote today. They agreed to remove the ridge vent and put the wind turbines back, which they did. We're committed to learning from every complaint we receive and improving things so we dont repeat mistakes. I let Stonewater know what I had observed, and they sent a 2 man crew out the next day to fix these problems. That's great to hear! GB. Share your photos and videos with others to prove the truth of your words. Used them three times already. (727) 582-3100. www.pcclb.com. I had asked them to not drop bundles of singles from a worker's shoulder onto the . MR. Mrs Ruth Soden. Good communication skills made me feel comfortable whilst asking questions.Thank you since I have wrote this message I have tried contacting Tracy Letherland and she has ignored my messages when I have told her I need to talk to her so after u do a lovely review for her she then ignores u like your nobody, Thanks for letting us know about your experience with us, Lawson. When I did eventually get to the day of sign up Mohamed made the sign up and viewing very easy and smooth sailing thank you to both Tracey and Mohamed. 0000006190 00000 n These policies apply to customers whose homes are owned by Legal & General Affordable Homes and managed by Stonewater. Really pleased to hear we've been able to support you to get some help during a tough time :), Tracy Leatherland was very polite and helped to keep me calm during my end of tenancy review for stonewater. complaint in our Complaints, Compliments and Comments Policy*. If you feel you need to make a complaint, the first thing we'll do is try to sort out any concerns you may have and find a solution. Julija assured an easy and smooth process. 180 0 obj <>stream Please contact us using the appropriate link below: Customer enquiry If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. QJ}zhsCw f~aZ-_V>UV:7x w+-:}Up`0zsWb}wog@zzb StoneWater Roofing Reviews, Complaints, Customer Service - Revdex.com I ask him if Stonewater had said who was paying for it. Yes, Stonewater Inc offers free project estimates. Stonewater Inc offers the following services: Replacement and remodeling of kitchen & bathrooms, cabinets, counter tops, flooring, fixtures, appliances, remodeling, new construction, room additions, windows, siding, roofing, Silestone, ceramic tile, granite, wood flooring, painting, insurance claims, design build, carports, custom, home improvements & garages. So far Im very happy with stonewater. I have never been behind on any rent payments.Answer to stonewater reply.No the problem with allocated parking space has not been resolved, but your repairs company has contacted me concerning a broken gate. Do Not Sell or Share My Personal Information. I had two-bathroom vents that vented into one of the wind turbines. Thanks Sandra! I told him that I had had it, but my wife did not get it, but she is taking Chemo treatments for cancer. Do you have a community champion in your neighbourhood? %PDF-1.4 % We would like your views on the Customer Complaints Panel whether you have ever used them or not in order to help us shape our complaints process. Suggested companies are based on peoples browsing tendencies. If you dont want the CCP to look at your complaint you dont have to, instead, you can ask your MP or Councillor to act on your behalf. trailer Morning Karolina, I'm really please Georgia was so helpful and hope you enjoy your new home! I called Stonewater and they sent a supervisor out the next day. I'll make sure that Charlene knows this and also pass this on to her managers and team. I told him I was not paying for the repairs, and he hung up. Featured review. Enjoy your new home :) - Hani, I have recently started a tenancy with stonewater housing the lady assigned to me Jo has been extremely supportive and helpful in assisting me everyone I have spoken with has been kind and helpfulI am now exited to make our house a home for me and my kids I have had a great experience with jo at stonewater helping me get my tenancy sorted the process happened quickly and everything is how it should be in the home no problems at all Highly recommended, Hi Chloe,Thank you for the lovely review. We encourage our customers to report all instances of nuisance behaviour to us so that we can build up a clear picture of what's happening and get all sides of the story so we can take action. I've chased this up with our team so we can get this sorted for you ^Jade, Application process was very easy and the lady was lovely and answered any questions I had. Thanks for letting us know about your experience, Karen. There is mould now in airing cupboard ( where leak started) and also mould in downstairs cupboard where the water is constantly coming through ceiling and wall. Stonewater continue to put the rent up but do not improve services. - Hani, Even though there was a long delay to get the property the New Houses Office Lorna kept me informed all the way. Hello Mr Voysey. Enter a zip code and get matched to businesses near you. No point in giving you details as the family has decided to move out our relation. MyHome is available 24/7 and might save you a bit of time if the phone lines are busy. You can also read ourComplaints, Compliments and Comments Policy and our Compensation Policy for more information about how we deal with complaints. It took years to have a dangerous wall sorted out. startxref So keep up the good work and remember that we all appreciate everything you do for us.From Malcolm. If you've made a complaint to us and are not happy with the outcome, you can contact the Housing Ombudsman Service after you receive our final response. The house is absolutely beautiful in side and out !! The flat is lovely and we can't wait to move in. He has denied any responsibly.
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