They lied initially, essentially tricked me into giving them my credit card number and now are harassing me and continuing to attempt to make unauthorized charges on my credit card. We have confirmed that our billing team has reached out to the client to go over charges, including to verify that all charges were for their account. Additionally, we can produce a script for you to use in court to help you make the best case possible. Im a Sr VP with my company and cant believe I'm being treated this way. Better Help vs Thriveworks : r/socialwork - Reddit He stated he would transfer me to billing. Appointments are available on weekdays, weekends, and online. DoNotPay's service has been recognized by the American Bar Association, and we are proud recipients of the Louis M. Brown Award for Legal Access. To determine how well Thriveworks held up against its competitors, we surveyed 105 users of 55 different companies and sent all the companies a questionnaire to complete. A supervisor would not get on the phone but the representative told me that they are trying to reach the other individual that had the session so they can have her pay for it before Im refunded on my account. We believe this issue to be resolved but encourage them to reach out if there are any further questions/concerns. They tried charging me while the card was frozen. Hello- We are sorry to hear about this issue. Has anyone used them or know of a therapist that does weekends? We believe this issue to be resolved but encourage you to continue to communicate with the billing representative if you have any further questions/concerns. The plans it accepts include, but are not limited to: It is important to note, however, that not all Thriveworks providers accept all of the insurance plans that Thriveworks lists. After reaching out to our billing team, we were able to confirm that they've been able to connect with you to make sure that all claims were processed correctly. A supervisor named ****** told me she was going to refund this. Thriveworks, like many online companies, collects not only the data you give them (such as your name and address) but also data regarding your online activity, which it then reserves the right to sell to advertisers. Multiple attempts were made, with documentation, to get the bill adjusted. We have confirmed with our billing team that they have reached out to you to assist in solving this issue. One of the best Counseling & Mental Health, Healthcare business at 106 Southpark Dr, Blacksburg VA, 24060 United States. We can also help you with: Whatever your issue or concern, DoNotPay is here to help! There are two ways to do this. My last visit was February 14th. Our priority is for our clients to have a positive experience from start to finish and we would like to make this right. They also offer flexible cancellation policies. Overall, Thriveworks website is easy to navigate, informative, and helpful, and sixty-eight percent of surveyed users said it was easy or very easy to navigate. DoNotPay can cancel more than just Thriveworks or counseling memberships. Get the latest mental wellness tips and discussions, Thriveworks Counseling Review 2023: Pros & Cons, Cost, & Who It's Right For Thriveworks has been harassing us via phone, text, and email for 9 months about a billing error that occurred on their end. No billing info. 189 total complaints in the last 3 years. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Several months later, in June Thriveworks took $230 out of my account. In this sense, Thriveworks feels more like a directory of therapists rather than an online therapy company such as Talkspace and BetterHelp, which help match you. Hello- We are sorry to hear about this issue! Your privacy and confidentiality is extremely important to us. ******** ******. - provider is in network per ***** ($10 copay) but continued to charge $40 even after confirming with insurance twice that it is $10 172 complaints closed in the last 12 months. As a matter of policy, BBB does not endorse any product, service or business. Once 2 were discovered, I requested a statement be emailed to me from January 1st.Since January 1st, Thriveworks has double billed me for EVERY appointment (there were even a couple of times I was triple billed!) I mistakenly scheduled my daughter for an in-person appointment three hours away from where we lived. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. Therapy Scam - Thriveworks : r/Scams - Reddit Monday through Friday from 7:00 am to 12:00 am Eastern Standard Time (EST), Saturday from 7:00 am to 6:00 pm Eastern Standard Time (EST), Sunday from 8:00 am to 5:00 pm Eastern Standard Time (EST), Click "Help or Support for Existing Clients", Click on "Show me a Phone Number to Call". Instead, its up to you to pick a therapist that you want to work with (based on the search filters) thats available at a time you like. Under its About page, you will find Thriveworks mission statement, along with its five core values. Read Customer Service Reviews of thriveworks.com - Trustpilot Content is reviewed before publication and upon substantial updates. Our billing team has been in touch with the client and have refunded all overcharged fees. Anyone have experience working with Thriveworks? : r/socialwork - Reddit All the appointments that I missed during that time understood and offered me condolences, but the one place that is supposed to care about my mental health had zero care, compassion or empathy. We believe this issue to be resolved but encourage the client to continue to communicate with the billing representative if there are any further questions/ concerns. If you believe you were charged a cancellation fee erroneously, please reach out to us at success@thriveworks.com so we can take a deeper look! I was deceived by this online therapy company. Still holding. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. It has in-person centers all over the country, its therapists have evening and weekend hours, it accepts insurance, and it provides multiple types of services, including medication management. THRIVEWORKS - 11 Photos & 10 Reviews - 2300 Commonwealth Dr - Yelp How to cancel your membership in 3 steps: Once you submit the details, we'll work on canceling your subscription! It felt very personable. However, it is important to note that telepsychiatry requires oversight, especially if prescribing controlled substances. This allowed us to directly compare services offered by gathering qualitative and quantitative data about each company and its users experiences. THRIVEWORKS - 15 Photos & 22 Reviews - Yelp Our survey results indicate a high level of customer satisfaction. *** ******, - Lied and told me that they provided services for psychological ******** ***********, but it was not the case at my appointment They charge a monthly subscription fee that wasn't well advertised (at least at the time I signed up). A week later they called AGAIN and left a voicemail about the outstanding balance, which no longer exists! Thriveworks offers several different types of therapy, including: Therapy sessions can be conducted in-person at one of its 380+ locations or online, run about 50 minutes, and range in frequency depending on your preferences and your therapists availability. Regards, Out-of-pocket costs vary depending on which therapist you see and what kind of treatment you receive, but they start at $99 per session. When you enter the Thriveworks homepage, you immediately see a button to book a session. Thriveworks therapy costs $99 - $199 and psychiatry services cost $99 - $349. I signed the waiver they asked and have continued to bill me more than 1300. We have confirmed with our team that they have reached out to the client and refunded a total of 23 charges for membership. To fairly and accurately review the best online therapy programs, we sent questionnaires to 55 companies and surveyed 105 current users of each. ******* ******. I was referred to a counselor at Thriveworks in February 2022. I still haven't gotten access and I was charged $149 erronously. We encourage the client to respond to the billing representative in order to resolve this issue as quickly as possible. Hi there - we're sorry to hear about the billing issues! Like navigating the Thriveworks website, signing up for Thriveworks is incredibly easy. Customer Reviews are not used in the calculation of BBB Rating. If you click this button, it leads you to a calendar enabling you to click on the available appointment that works best for you. I blocked them with the credit card company. I think their response is ridiculous. Thriveworks Online Therapy Review - brides.com If affordability is high on your list of requirements, it's worth noting that Thriveworks has an enrollment-based model of pricing. It doesnt have offices in New York, North Dakota, South Dakota, Vermont, or West Virginia. Hello- We are sorry to hear about this issue! Fortunately, you can filter therapists by what insurance plans they accept to help you find a therapist that takes your plan. We explained that she had been admitted to the hospital and could not make or receive phone calls at that time. Thriveworks also collects your credit card information at signup, but your therapist will also have to collect your card information at the end of the session in order to receive payment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I have pictures from the funeral. We believe this issue to be resolved but encourage you to continue to communicate with the support representative if you have any further questions/concerns. There also used to be a $39 per month membership fee in order to schedule sessions with a Thriveworks therapist, though that membership fee could be waived - however, Thriveworks discontinued this practice as of January 2023. No services were received for this fee and no subscription was authorized. Texting a therapist once or twice a day and waiting to receive a response is akin to texting a doctor for medical advice. If you need to change therapists for any reason, you can do so at Thriveworks. Also very alarming! On 2/8 my account was charged a $99 cancellation fee as I was paying for my daughter's counseling sessions so my financial information was on file. Provide your account details such as email address and username. You're Data Is Shared and SoldNow What? Thriveworks offers a network of therapists and counselors that do Saturday's but their business model is a little gross charging a 100 dollars to have access to the counseling and then pay the visit fee as well. We encourage the client to continue to communicate with the billing representative if there are any remaining questions or concerns. These included questions about my childhood, my current substance use, and if I had ever been to therapy before. If you wish, you may update it before sending it.]. Today I finally received an email for someone to actually speak with me. Thriveworks Birmingham is located at 400 Office Park Dr, Suite 308, Birmingham, AL 35233. I told them that at this point, I am considering canceling all of my services and filing a BBB. I cancelled the card and got a new one. 36 customer reviews of Thriveworks Counseling. On top of the that my teenage son has received little to no help with his treatment. At Thriveworks, you can choose to either work with a therapist virtually or, meet them in person at one of the 380+ locations run by the company. You will be connected to a dedicated Thriveworks Success Navigator who will help you schedule your appointment as a Sidecar Health member. I was on hold for over 90 minutes and had to hang up (a work meeting).It is reprehensible that there is a COMPLETE inability to get in touch with ANYONE without being on hold for 20 minutes.Seeing how many people have had similar issues being wrongly charged, and the inability to reach anyone to rectify the situationI think an investigation is in order.It's a shame that Thriveworks is such an incredible mess of a business because I love my therapist. Cancellation Policy | Thriveworks Cancellation policy Clients must cancel or reschedule 48 hours in advance of their appointment. According to a 2021 practitioner survey issued by the American Psychological Association (APA), 65% of therapists cannot accept new patients. 8 Best Online Therapy Companies Offering Cognitive Behavioral Therapy, Best Online Psychiatry That Takes Insurance, 11 Best Online Therapy Companies Offering Grief Counseling, Best Online Couples Therapy and Counseling of 2023, Daily Tips for a Healthy Mind to Your Inbox, 2021 practitioner survey issued by the American Psychological Association, statistics from the U.S. Department of Health and Human Services, The Influence Of Race And Ethnicity In Clients Experiences Of Mental Health Treatment. I want to speak with the individual who creates and has responsibility for initiating or changing these billing processes not some individual who does the general billing. If you have any questions, comments or concerns about this website please send us a message. Pleasant Business Management Mr. Eric Adamowsky Contact Information Principal Mr. Eric Adamowsky Customer Contact Mr. Eric Adamowsky Additional Contact Information. Cost varies based on your location and the number of people in your area who are seeking mental health services. I'm not even sure how thriveworks got my information in the first place. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. We believe this issue to be resolved but encourage the client to reach back out to us if we can assist further. *** ****** While Thriveworks services may be more expensive to pay out-of-pocket, it does accept health insurance, which can reduce your per-session cost. We want them to remove us from their contact list, delete our account from their system, and cease and desist with any further contact. 172 complaints closed in the last 12 months. While this practice is widespread on the internet, it might be concerning to those who want to maintain privacy while seeking mental health care. Cancellation requests can be emailed to: helpdesk@signatureMD.com. We understand and empathize with your situation and how you must have been feeling during that initial conversation with us. If you have questions, concerns, or would like to find out more, please contact us here. Log In. How to cancel my recurring subscription - ThriveCausemetics.com Help Center With no outstanding debt, I cannot even use the portal to pay this purported debt as they advertise I would be able to do. I'll note you haven't addressed the constant billing statement emails you've sent me as well. We have confirmed that our billing team has reached out to assist further. A month later they sent a bill for the money that had already been paid. Please start a chat with our support team. Hi there - we're sorry to hear about the billing issues! Still, the pay-per-session rate of $99 makes Thriveworks more expensive than some of the other companies we reviewed, especially compared to those that only charge you a monthly subscription. Yes. I initially received an email that I would be reviewed and someone would reach out to me. Thriveworks employs some excellent counselors, but they commit insurance fraud and scam patients out of money. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. This also meant that I . And while you cant message your provider like you can with some other services, you can email and call them. At the beginning of 2022, there was a system change and that's where my billing got screwed up. This is a real benefit for an online therapy company as many of its biggest competitors, including BetterHelp, do not. 2023 Dotdash Media, Inc. All rights reserved. We save you the time and headache of having to contact multiple companies and handle different cancellation policies. Thriveworks offers therapy for a wide range of mental health issues, including: Its a useful service for anyone who might need therapy to fit into their busy schedule, or who cant make appointments work at the same time every week. I have asked for this information on 3 separate occasions and to this date, no one has given me that information. Another month went by and they contacted us about the incorrect balance and threatened to send it to Collection. Hello- We have taken the following action in regards to this complaint. BBB Business Profiles generally cover a three-year reporting period. I can only assume the charges go back to July 2021, when changed my insurance information.I immediately called back to speak with someone. On February 17th I called to cancel all future appointments. my zip code), and whether I wanted in-person or telehealth therapy. They Bill insurance far far more than the self pay rate. Thriveworks psychiatry service works much the same way its therapy service does. Steven Gans, MD is board-certified in psychiatry and is an active supervisor, teacher, and mentor at Massachusetts General Hospital. January 31, 2023 initial intake and diagnosis performed. BBB is here to help. The filters let me refine my search results based on issues the therapists addressed, what insurance they accepted, the type of therapy they conducted, where I was located (i.e. At her request her dad and I called the very next morning to cancel her appointment. The membership fee is useless, they make it sound like you need it for services, however you do not. Psychiatric Nurse Practitioner (Former Employee) - North east - February 25, 2023. Billing has confirmed that charges have been refunded for this client as well. They stated that the credit card was needed in case the insurance didn't cover the cost of the appointment. Hello- We are so sorry to hear about these billing issues. Thriveworks | Better Business Bureau Profile Regards, (In fact, even some directories, like Mental Health Match, offer matching.). Cancel Any Service or Subscription - donotpay.com 1. Still have questions? We've got answers. - Signature MD The first sessions began with the therapist explaining what confidential means in the context of therapy: Therapists cant share that you are in therapy, and they cant share anything you say in therapy unless they believe you are an immediate threat to yourself or others, are legally forced to, or believe a member of a protected group (such as a child) is being abused. We have confirmed that a member of billing reached out on 3/28 to clarify that the $99 charge was refunded and to go over any other fees for sessions, including confirming that we have no record of them being charged for another client's sessions. I was charged $119 for a different patient with a separate account. One big drawback of the company, though, is that there isnt an easy way to search for a therapist that specializes in treating BIPOC clients. For your reference, details of the offer I reviewed appear below. Its worth noting, however, that switching doesnt seem to be super common at Thriveworks. When I called to get the 99$ missed appointment less than 24 hour cancellation fee removed it was denied unless I could show proof. Unlicensed you can apply for a behavior coach and they pay $27.50 a session. First, if you feel comfortable talking to your current therapist about switching providers, you can do that in your session and your therapist can refer you to another provider within Thriveworks. Customer Reviews are not used in the calculation of BBB Rating. Simply texting a therapist (especially with asynchronous responses) does not create a safe space for the user to establish a rapport with the therapist, says Owens, our expert. THRIVEWORKS - 14 Photos - 5310 Markel Rd, Richmond, Virginia - Yelp During the call was asked for a credit card. Clients must cancel or reschedule 48 hours in advance of their appointment. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. . How Do Therapy Sessions Work at Thriveworks? It is so valuable to be able to choose a therapy setting that works best for you. As soon as it was unfrozen, they made an unauthorized charge. Read our. I was told repeatedly that my sessions were covered and would have never signed up for weekly counseling sessions if that is how much I owed. Two-thirds of users said that the services they received at Thriveworks were as helpful or better than previous therapy experiences at improving their mental health. 10 reviews of Thriveworks "The warm atmosphere and friendly people make going here a highly enjoyable experience." . Click "Questions about Billing or Insurance.". Its also worth noting that the only way to find a therapist comfortable with queer clients is to mark LGBTQIA+ as something you need help with, which I found problematic because it suggests that queerness is a source of negativity in my life. BBB Business Profiles may not be reproduced for sales or promotional purposes. Thriveworks has been charging me for at least four months for seeing a therapist whom I have never met/heard of. We have confirmed with our billing team that they have refunded any overcharged amount, as well as reached out to ensure that all sessions are processed correctly. In reviewing my year end credit card statements for 2022 and 2021, I discovered that Thriveworks charged me $39 each month starting 2/2/2021 through 12/2/2022 ($897 total). Hi there - we're so sorry to hear about this! Data collection aside, Thriveworks does use a HIPAA-compliant telehealth service so that the content of your therapy sessions themselves remains private. BBB is here to help. Half of the users ranked it as a very good or excellent value for the money and said that it was likely or very likely they would still be seeing their Thriveworks therapist a year from now. It is one of the only online therapy services that also has in-person therapy available at any of its 380 offices across 48 states and Washington, DC. No longer charging a membership fee should remedy this, but it's something to be aware of. While its services can be somewhat expensive and there have been complaints about its billing practices, overall, users seem very satisfied with Thriveworks. We are tired of this company harassing us for money we do not owe. Client portal for Thriveworks. The charges have been appropriately refunded and the complaint is resolved. An efficient scheduling system enables you to start therapy within days. The Influence Of Race And Ethnicity In Clients Experiences Of Mental Health Treatment. See details. Hello, We are sorry to hear about these issues! By El Wilson Provide the name of the subscription service you want to cancel. 2. Thriveworks Online Therapy Review - Verywell Mind They are available to assist: There are times when trying to handle issues with a company comes to a halt and you are not receiving a satisfactory resolution to your problem. Their billing department transferred me in circles and then hung up on me. Seventy-two percent said it was better or much better compared to previously used services. Telepsychiatry is generally appropriate just like teletherapy as long as the provider has training in providing care via that type of platform, she adds. I was also told that I wouldnt get a refund until the other person paid them first. You can easily reschedule or cancel appointments through the patient portal (although you must cancel at least 23.5 hours before or youre be billed a cancellation fee). I don't even have a death certificate yet let alone proof. If you google Thriveworks (or search for it on Twitter), one of the common complaints youll run into from users is that its billing practices are confusing and challenging. On top of all that, this was something from back in September 2022 that they randomly charged my card in February 2023. Our billing team has reached out to the client to confirm that they have a zero balance and that their card has been removed from our system.We believe this issue to be resolved but encourage the client to reach back out of they have any other questions or concerns. Thriveworks. There is no space and time set aside for doing the emotional work that the user needs to do, which is a basic tenet of talk therapy. They did say that they were going to refund me, but at this point I had already disputed it with my credit card. I cancelled all future appointments and this has been documented. The company is called "Thriveworks" and they offer online therapy/medication management. I submitted my insurance information and made my first appointment. Hello- We have taken the following action to address this complaint and resolve this issue. . I call over and over, on hold for almost an hour and no answer. I then sent a very clear and in depth email listing my concerns with this process and requesting the phone number for the corporate office.
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