2. Disappointed and concerned. I have tickets in and it has been two months. Thats exactly what happened to Carole Meyer in Fishers. Thanks for contributing an answer to Home Improvement Stack Exchange! @Ask_Spectrum is there an internet outage in 40214 zip code? @GetSpectrum SERVICE IS ******* ***. There's no good answer on why the burying of cables is sometimes forgotten. @danii @_JSplash @GetSpectrum I'm in Orlando too I just got upgraded from 75 to 100 for ATT the same price. And, no answer.". Custumor service pretty much gave me an "oh well, that's what it is" response. If you can't pass a vehicle over it, you should contact your local police department, public works department, or engineers office. If all that fails, file a complaint or concern with the Indiana Utility Regulatory Commission, which regulates the larger service providers in the state like AT&T, Comcast, Spectrum and more. When we replace a pole or lines of Spectrum fall off a pole, we don't know who to call. Let us know. First, call the service providers phone number listed on your bill. Now I'm furious. They can resolve the problem. Spectrum outages have been causing frustration for many of the company's customers. Even after speaking with him. Can you please send Xfinity Support a private message using our peer to peer chat service by clicking on the chat icon in the top right corner of the page? 10-month-old dead thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Realtime status of outages and problems with service providers. @Ask_Spectrum we are trying to watch the congressional hearing!!! @dpollitt, you might have to go out 5-10 feet to each side to pull the cable a foot or two to the side, but it should be doable. I contacted your support and ask for the Low Income rate and get denied because Im not a "new" sub. In your yard it's supposed to be 18+ inches, but more often than not, all cable company bury guys are lazy and you MIGHT get 6" deep. However, in some instances, the line may not have been installed, or it could be damaged and needs to be replaced. Just be careful when digging it up since they are also easy to damage and they'd likely charge you for the repair. @Ask_Spectrum I called that number - they refused to help - and hence I am looking to leave spectrum and go elsewhere - such bad customer service!! The smaller wires were for phones and cable-connected TV and Internet. However, if you want to really clean up the mess above that, the power-carrying wire and the abandoned cable and phone lines are pretty close together, and youd need to be working on a ladder. Thank you for making this comment and letting us know about this line. This material may not be published, broadcast, rewritten, or redistributed. If you see a marked line with an exposed cable or wire, and it doesn't say AT&T, be sure to report it directly to that company. Can you please send us a DM with your name and at least two of the following: the account number, the phone number associated to the account, or the full address? Supposedly fastest speeds and even after many calls to you guys our internet is still LAGGING! I hate your company so much. Your service is a joke. X | `>`. For more information, please see our @GetSpectrum internet out twice today so far. Once you have: 1) reviewed that the damage is not in the cable company's easement (s), 2) reviewed any written contracts you may have (or had) with the cable company exempting them from damages or lawsuits for destroying your yard, and 3) have photographs and evidence of the damage inside your yard, you may want to 4) obtain three reasonable It is the second largest cable operator in the United States. The pole owner or the local municipality should have contact numbers for the local Spectrum maintenance teams who would be responsible for pole based repairs. Hi dan999999. Share them here. I have escalated your issue to the Comcast Team available to these forums. Harrison College closing all Indiana campuses, Greenfield parents upset after students get breadsticks for. I was wondering if I could just pull it up and rebury it myself. I have a problem with Spectrum Contact Spectrum Customer Service - Upgrade & Start Service Kevin Williams, owner of Hands on Electric in Washington (202-731-8253; handsonelectric.net), looked at the pictures you sent, which included a picture of the lines overhead and a section of the mess of wires snaking down a wall on your house. Click the "New message" (pencil and paper) icon. Its bad enough your internet service sucks, @AlishaGrauso @GetSpectrum @Ask_Spectrum ****, youre still having problems?! So we checked and discovered she may have to pay for the repairs, unfortunately. By mid-September, the cable still wasnt buried, and her internet and phone had also stopped working again thats when Meyer reached out to our Call 6 Investigates team. The pole owner or the local municipality should have contact numbers for the local Spectrum maintenance teams who would be responsible for pole based repairs. They contacted CBS 58 Investigates for help, when Spectrum wouldn't. "Tree fell, knocked down all the power lines, cable lines, Wi-Fi line," said Spectrum customer Cindy Wenzel. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. Type your message in the text area that appears at the bottom of the window and hit enter to send. -HB, I understand the frustration that issues on the account can cause. ET. It's your service or modem. What was the actual cockpit layout and crew of the Mi-24A? In the last three months, how would you rate Spectrum? Wires down in your yard: Who is responsible? - ABC27 I have a sagging line in my driveway from the pole across the street.. Hey @user_6790b2! Tell us about the situation When you contact us, you will be asked for the following information: Whether you are a CenturyLink customer or not Your name and telephone number @ReelJeffEwing @GetSpectrum @Ask_Spectrum I actually didn't have many problems with them until the past few weeks when their "maintenance" broke my internet, then the new router they insisted on me having stopped working after less than a week. Thanks for responding to this community post and letting us know about your line concerns that still need to be addressed. How to check for #1 being either `d` or `h` with latex3? Seems easy enough for a coaxial/tv cable. If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not infected with malware. ^JC, We are glad that this working and apologize for the inconvenience. Call 800.288.2020 and select Repair. Then yesterday out of the blue my modem stopped communicating to the server and my internet has been down since. @GetSpectrum The WORLD has a pandemic and you raise rates? It is the second largest cable operator in the United States. Provide your account info and say, Line is down., Dont have AT&T service? Can the game be left in an invalid state if all state-based actions are replaced? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If there are any issues or questions surrounding the order for Fiber and you're not receiving any specific information from the Buried Wire Center, feel free to call us or chat with us and we can review the order details. To see the lineup available at your location, click here. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. From there, click the 'New Message' icon. I apologize that no one has made it out yet, but my team can certainly assist you with getting someone out ASAP to take care of this. It shouldn't take that long. This **** goes out MULTIPLE TIMES a day! If youre doing any work that might involve a power line past the point where Pepcos responsibility ceases, you should have a licensed electrician do the work. Try visiting the following official links: We are happy to look into this further. In most states you need to call before you dig. Nonbinary student banned from prom for wearing a suit. If you have any tips or frustrations you wish to share, please leave a message in the comments section! I was patient before. Please enable Cookies and reload the page. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Remember: This number is just for unburied ground cables. Futuristic/dystopian short story about a man living in a hive society trying to meet his dying mother. You can reach out to us through our Facebook page, Twitter, email address or by using theCONTACT USsection on our web page. Realtime status of outages and problems with service providers. We have called and spoke to multiple, nice service reps. In January, we had a heavy snowfall (wet/damp snow) which caused one of my trees to fall and take down the cable lines with it. Overrun with cable lines; what's a neighbor to do? @ChrisCudmore, they would then mark the new location. power is back on but no internet. Just select Xfinity support and you will be able to speak with the next available specialist. @Ask_Spectrum youre going to be refunding customers who have been experiencing an outage all day, right? Who do I call for a line down? - Welcome to the Spectrum Community Spectrum Channel Lineup. Browse other questions tagged, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. In most cases, these lines are installed when your home's being built. @danii @_JSplash @GetSpectrum I'm in Orlando too I just got upgraded from 75 to 100 for ATT the same price. He estimated that it would take an hour or two to go up on the roof and take down the abandoned cable and phone lines. Ensure you are first signed in, then you will see an icon at the top right of your page. Report Damage to a Telephone Pole, Wire or Cable | CenturyLink @dpollitt, you might have to go out 5-10 feet to each side to pull the cable a foot or two to the side, but it should be doable. He gives free estimates, but because you have already supplied pictures, he has all the information he needs. Add a comment. @GetSpectrum what the hell!!! I had my yard marked for utilities before digging for new landscaping(trees, etc). AT&T has a page to report an unburied cable, exposed wire, obstructed or down line. Shortly thereafter, that video went viral at more than 2 million views. Shameful. Replace or Install Underground Wiring or Cable Lines - Xfinity One important safety precaution: If you or someone you hire is doing any work within 10 feet of Pepco's line, which might be the case if the old cable and phone lines come in near the power. Great news. Is there a weapon that has the heavy property and the finesse property (or could this be obtained)? Pepco has pictures on its website that can help you identify the power-system components. Crumbling concrete porch? Zip 90004. @Ask_Spectrum outage again in Brooklyn. Another option, he suggested, would be to call Comcast and ask them to remove their old equipment. The third picture shows two boxes and more wire tangles. After completing this captcha request, you can continue to access the site as normal. Try visiting the following official links: We are happy to look into this further. , how funny would it be if i failed an assignment because i couldnt get the ******* details because @GetSpectrum has the most god awful and abhorrent services to date. It's hard to tell from the image, but even if it's direct-bury drop cable, it's not dangerous. Check back often for a reply in this thread from a Comcast Official Employee. Criterion Digital 2023. Share them here. and our So, what can you do if youre dealing with an unburied cable in your yard? . And I have a very loud mouth. To send a "Peer to Peer" (private) message: Click "Sign In" if necessary Click the "Peer to Peer chat" icon Click the "New Message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. And I have a very loud mouth. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, Who the [EDIT] do you call at Xfinity to report their lines are down and draping across some back fences? Click "Send a private message" and private message me. INDIANAPOLIS -- If you live in the city, you likely have wires or cables buried underground somewhere on your property, but if the company that puts them there forgets to bury them it can become a hassle to get the mess cleaned up from your yard. Who is responsible to relocate cable TV line? You own the wire from the meter masthead to the meter, to you breaker panel and your house branch circuits. Find out what is going on. Sign in or register to get started. Somethings living in the ceiling maybe squirrels, maybe not, A safe way to get rid of all those old cable and phone wires. Let us know. How to report a down or damaged CenturyLink line If you see a damaged telephone pole, wire, cable or pedestal, call us at 800-244-1111 to report the problem. Meyer said she tried calling AT&T multiple times to get someone out to her home to bury the cable, but she kept hitting a wall. Please Follow/DM your account information and or your address and phone number so that we can access the account and review. I ditched it in to the proper depth and had them lay conduit (thin polyethylene plastic pipe) for future maintenance ease. Thanks for escalating this Rustyben. Any Xfinity agent can enter in a ticket for the field to address down or drooping lines. California Consumer Do Not Sell or Share My Personal Information, California Consumer Limit the Use of My Sensitive Personal Information. Honestly, @Ask_Spectrum your WIFI is trash! It is the second largest cable operator in the United States. User reports indicate no current problems at Spectrum Spectrum (formerly Charter Spectrum) offers cable television, internet and home phone service. If you have any tips or frustrations you wish to share, please leave a message in the comments section! An official employee, such as myself or whoever is first available, will respond. A safe way to get rid of all those old cable and phone wires I can't go anywhere else to work for obvious reasons. Once entered, the field will be alerted and schedule for a technician to raise and/or remove/replace the lines as needed. Spectrum tech caused this and just left, who does that? You can dig it up yourself and rebury it a short distance away. @AlishaGrauso @GetSpectrum @Ask_Spectrum The new place I moved to is only covered by Spectrum, and I had so, so many problems right out of the gate. To select or customize your Spectrum Internet, TV or Voice plan, contact Spectrum Customer Service at 855.366.7132, Monday-Friday, 8AM - 10PM ET. Hello @user_22cd0a, thanks for reaching out to us on our Forums page in regard to this hazardous downed line in your neighborhood. Are you able to view a service point for local cable tv service in either direction? @ATT or @johnsoncontrols or maybe @GetSpectrum. Williams charges $95 an hour. Your dispatch is the problem, undersized and a separate dept. Hello, @user_ff2852. Leave a message in the comments section! A few years ago Spectrum acquired Time Warner Cable. With our new Xfinity support direct messaging, you do not need to input the name of a person. A $15 a month increase for Internet that works when it wants to, buffers constantly, and has the worst customer service Ive ever experienced? Copyright 2018 Scripps Media, Inc. All rights reserved. The density of these reports is depicted by the color scale as shown below. Spectrum.net As a result, you have been temporary blocked from accessing the website. So, the bigger question, why does it keep happening? Orange flag on lawn saying att/d distribution buried cable I would be happy to look at any existing tickets to see what our next steps are for getting this taken care of. In the last three months, how would you rate Spectrum? I definitely know how alarming this is and I can assure you we want to get this line raised/fixed as soon as possible. Unfortunately, the cable TV line runs diagonal across my entire back yard. These are part of the PSE&G system. ', referring to the nuclear power plant in Ignalina, mean? For instance, AT&T has a page to report an unburied cable, exposed wire, obstructed or down line. who is responsible for tree branch resting on utility cable? Cable TV Service Provider in Madison, WI | Spectrum Exonerated man, freed after 28 years, reunites with pen pal who wrote him weekly, I wanted to face my deepest fear, so I suited up and flew to the Arctic. The most recent Spectrum outage reports came from the following cities: Need for water pressure regulator when increasing supply line. Meyers story isn't the only one. We miss Time Warner. If that doesn't work, look around on the internet and see if there is a telephone number for unburied or exposed cables for your service provider. Call us anytime at. Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users. My hardline connection to my PC never has connection issues. Im sorry. @Ask_Spectrum We have DMd for 2 days. Before posting a new question, please check out our. I was patient before. I work for a local utility company, and we are having a major problem getting in contact with someone for maintenance. Like Chris says, you'll likely have to pay for this. Users are reporting problems related to: internet, wi-fi and tv. What do you mean to post publicly.? Your dispatch is the problem, undersized and a separate dept. $80 a month for JUST WIFI? Type your message in the text area that appears at the bottom of the window and hit enter to send. Dependent on the area, and the number of jobs in the system, lines are addressed within 3-7 business days. Is it in the street, your yard, etc.? Click that or follow this link: https://comca.st/3dmD3n4. What happens when the person who buys your house calls for a locate? One box was for phone service, the other for cable. If you have questions about Spectrum Mobile, visit Spectrum Mobile Customer Support. Cookie Notice Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. How can I mark capped drip line outlets from irrigation systems? Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? @Ask_Spectrum it's not just TV down in 26554, @GetSpectrum internet is still *** in 2021, may the dear lord help this company . Back in June, while a new roundabout was being constructed at 131st and Cumberland Road, her AT&T telephone and internet line was cut. No one out at all. That said, cable lines tend to be buried fairly shallow. The RTV6 team has been Working For You in numerous neighborhoods across central Indiana after cables were left unburied by service providers. Latest outage, problems and issue reports in social media. It is the second largest cable operator in the United States. Find out what is going on. When asked if you want to order new service, say "No." To send us a Private direct message, select the message icon in the top right corner and then search for Xfinity support. Move a gas meter 150ft or install your own gas line? Privacy Policy. Click the "direct message" icon. The following are the most recent problems reported by Spectrum users through our website. Report unburied cables, exposed wires, or downed lines - AT&T The wiring under the boxes doesnt have any power, so it would also be fine for you to cut that off and throw it away. All numbers are for sales or troubleshooting services. just taking a moment to say that @GetSpectrum sucks. Its bad enough your internet service sucks, @AlishaGrauso @GetSpectrum @Ask_Spectrum ****, youre still having problems?! And when you rebury the line, try to get it deep enough so it can't be hit with an aerator or other routine yard maintenance. The owner of the cable needs to be involved. @GetSpectrum Your letting me down! If it was gas, electric, or plumbing, I would say not to touch it. There was a service technician in our neighborhood a couple of weeks ago. rev2023.4.21.43403. All rights reserved. We look forward to meeting you there! In the 'To' field, type 'Xfinity Support'. Strangers rallied to help. Typical cable television cable drops, from the service point (tap) to the house can be 6 mm diameter, but the c-in-c will be slightly larger. ET. I thought these forums were public. I must say the third young man was very helpful and didn't try to pawn me off on someone else. If you don't fix what is - again, I emphasize - YOUR SCREWUP in the next few days @GetSpectrum, I will literally be unable to work because of you. For instance, AT&T has a page to report an unburied cable, exposed wire, obstructed or down line. SPECTRUM TV The Best Cable TV Service for $ {srcitylookup/city}, $ {srcitylookup/abbreviatedState} 125+ available channels 85,000+ On Demand titles No contracts Shop now Find Best Offers Entertainment for Everyone All plans feature live sports, breaking news, blockbuster movies, Spectrum Originals and thousands of FREE On Demand options. However, its critical not to cut into a power line, as you know. Whether you are starting new service or getting the cable replaced because of issues, the service providers technician will often run the cable across your yard to where it connects on your home. Thank you for visiting and posting on our Forum. Is there a generic term for these trajectories? Home Improvement Stack Exchange is a question and answer site for contractors and serious DIYers. 3+ month old thread being closed due to age. Keep your trenches or holes at least 18 inches away from 811 markings. "Signpost" puzzle from Tatham's collection. The map below depicts the most recent cities in the United States where Spectrum users have reported problems and outages. We have called and spoke to multiple, nice service reps. Unless it's a hazard you will have to wait until the outage is resolved first. No one has been out to my property to address the downed exposed lines. @Ask_Spectrum is there an outage in 53593? Having an electrician clean that up is the safest step, and for the cost of calling in someone for that, you could probably get the whole job done and have complete peace of mind that you arent making any mistakes. Having problems? Fallen Cable Line in Backyard | CycloneFanatic: The Internet's most We'd love to get this taken care of for you and make sure it is secured tight where it needs to be. Terrible service I want a credit for the downtime and the poor service. Now I'm furious. All rights reserved. What to do about unburied cables in your yard - WRTV Making statements based on opinion; back them up with references or personal experience. Who removes tree branches resting on utility cables in easement? cable down in yard how do I get someone to come out and fix it They no longer care about customer retention. FIX THIS. If you are at an office or shared network, you can ask the network administrator to run a scan across the network looking for misconfigured or infected devices. Spectrum Outage Map Is The Service Down? Who has the worst service. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. Most of the lines coming from the street and snaking down the side of our house are cable lines we have never used, left over from the previous owner. If you use Spectrum and have experienced an outage, it's important to contact the company to report the issue and get help. What does 'They're at four. . Supposedly fastest speeds and even after many calls to you guys our internet is still LAGGING! I am located in the US(Minnesota). The pictures dont show the actual connection at the weather head, but he immediately recognized the power line as the thick channel that forms an L shape on the left side of a bundle of smaller wires. Parabolic, suborbital and ballistic trajectories all follow elliptic paths. First, call the service provider's phone number listed on your bill. New blog post from our CEO Prashanth: Community is the future of AI, Improving the copy in the close modal and post notices - 2023 edition, Is this a "Dumping pit" by the builder and who is resposible to pay for this house was built 1998. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Please send me a private message and include your full name so I can assist you. Williams suspects the cable is Comcasts because the cable is above ground. ^JC, We are glad that this working and apologize for the inconvenience. Customer service has been useless!!!. You can also check their website for updates on known outages in your area. A few years ago Spectrum acquired Time Warner Cable. Thank You. Common causes for this to happen include any non-human interaction with the website such as scraping or embedding. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. It's not my router. Outage reports and issues in the past 15 days originated from: Tips? @Ask_Spectrum is there an outage in my area? how can i make an appt. for spectrum to fix downed cable line - Reddit
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