Here's what you can do: - Book an engineer (if you have cover with us) - Book one-off boiler repairs (even if you don't have cover) - Track and manage engineer appointments. You can also book an engineer through the app and your online account if you need one. British Gas encourages customers to send readings automatically via a smart meter. Youll find this information on your past gas and electricity bills, or you can calculate it using our free energy consumption tool. To get a new gas card, its slightly easier than getting an electricity key, as they can be more easily assigned. Furious energy customers forced to queue to submit meter readings as All rights reserved. Your meter reading has been recorded. For home services customers who prefer to put pen to paper, send your complaint letter here: Services Customer Relations You can do it through our app, online, on webchat, or just call our handy automated phone line. Our online chat is a great way to get in touch with us. Thank you! British Gas has a number of different ways that you can submit a meter reading. How often do British Gas ask for meter readings? If your phone doesn't have a camera you can send readings manually: If you have gas and electricity, follow these steps twice to give both readings. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. British Gas, Scottish Power and Shell Energy bill payers have taken to social media. 06890795 registered in England and Wales, VAT No. Click on Meter readings on the home page. If you currently use British Gas Business to supply energy to your company premises and you want to speak to someone about your business energy account, call 0330 037 2006. Conversation. Wait seven days (most smart energy monitors re-start automatically within a week) Smart meters take automated meter readings so we can send you more accurate bills for the energy youve used. We're ready to help bring bills down. The Citizens Advice consumer service can assist you with this and provide independent advice on energy supply. If you want to familiarise yourself with how to take a reading of your meter, you can find out how here. ignore any zeroes at the beginning and any numbers after the decimal point. Give accurate, automatic meter readings . How often you submit readings will also depend on how youve chosen to pay your bills. Heres a list of the tasks that you can complete without having to talk to anyone on your online account: If youd like to access your British Gas online account you can click the button below or click here to find out more about your British Gas account. Ignore any other numbers. You cancheck if your meters working in smart mode. The easiest way is through the OVO Energy app or online but choose whats most convenient for you! - Book an annual boiler service*. If you dont have the OVO Energy app, this is the next best way to send us your reading. To get a better idea about what they have to offer you, you can also visit our British Gas tariffs page to compare the tariffs that are currently available. For more details on how to get in touch with the supplier, . Check our list of enquiry types and how to get in touch. My Account with British Gas is the online gateway to all British Gas domestic services. Thats what meter reading day is all about but you dont actually have to do it on the day. Scroll up to read more information about the numbers and to find free contact numbers for British Gas. We use cookies to improve our website, follow up on incomplete orders, and show you relevant ads. Check our community expansion list to determine if an expansion surcharge will apply to you. Your feedback will help us give millions of people the information they need. Heres what to do: Submitting meter readings means we dont need to use estimates for your bills. NIE Networks (NIE) is responsible for reading your electricity meter and will visit your home four times per year to do this. You can tweet them, follow their Facebook page or watch videos about British Gas on their YouTube channel. You will first need to provide your name, email address . Let us help you out with your query. The Android version fares just slightly better with an average rating of 2.7 out of five stars. For businesses with more complex or higher volume natural gas needs. Heat for buildings is the second largest source of emissions in Ontario. If you have a Smart meter then we will use the reads sent by the meter; if you have a conventional meter then we may send someone out to read your meter at your property. All conversion factors are prescribed in the Gas (Calculation of Thermal Energy) Regulations 1996 (SI 1996/439). Dial *977# and follow the steps. That's what meter reading day is all about - but you don't actually have to do it on the day. It may be close, but not accurate. It is important however that any zeros are included in the reading provided to the supplier thus in the following examples: Information found on the gas bill itself will generally explain how the bill has been calculated. If you have a traditional meter, it suggests submitting your meter reading on the app or online. British Gas admits its smart meter customers have been unable to track How to Read a Gas Meter and Submit a Reading - British Gas You can interact with them through the British Gas smartphone app. Registered number 01436945 England Registered office: Citizens Advice, 3rd Floor North, 200 Aldersgate, London, EC1A 4HD. All other applicants can select Switch to Gas. British Gas and Octopus to boost payments for customers saving For help on texting your meter reading, please follow our guide below: Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. Simply reply to our text message with your reading. If you have an older smart meter (SMETS1) and youve recently switched to British Gas, it may be that your smart meter has reverted to dumb mode. The 3 red buttons on your meter might say A, B and C. If they cant get access to your meter, theyll leave you a card to take your own reading. This will then display 'Credit ON'. Not activated your online account yet? For one-off repairs that are less urgent theres a different number to call: 0333 202 9799. The number is open 24 hours a day, seven days a week. An imperial meter has four dials. See how were driving cleaner fuels and low emission technologies forward. Help & Support - British Gas Read the first 4 dials from left to right ignore the large dials or red dials. With British Gas HomeCare, you can take out cover for any breakdowns or repairs needed for your boiler and central heating system, as well as annual servicing and even electrical appliance repairs. Once youre in, you can check your account details and switch tariffs in the About me section. If you are deaf or hard of hearing, British Gas has a service that allows you to contact them through your textphone. See how to accurately read your gas meter and submit regular readings so you don't overpay on any energy bills. The inaccurate readings are attributed to the energy meters design, together with the increasing use of modern (often energy-efficient) switching devices. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. British Gas Contact Number: Customer Service & Email - Selectra You have accepted additional cookies. Please contact us on 0800 048 0202* to arrange this. Cookies used for marketing and advertising purposes. The Citizens Advice consumer service can assist you with this and provide independent advice on energy supply. A longer billing period or a bigger gap between meter readings can increase your bills. Selectra UK works with this energy provider. Everything you need to manage your service with Enbridge Gas. British Gas:now phoning customers for meter readings You dont normally need to read your smart meter. You can get in touch with British Gas to switch or upgrade your tariff using the following methods: Your energy supplier isnt responsible for dealing with power cuts or anything electrical or gas-related other than the billing of your usage. Thanks, your British Gas team". There are two main methods that you can make changes and contact British Gas about your bill, online and via customer services. This meter reading is 12345. British Gas - Apps on Google Play Its very unlikely that this estimate will be right. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. You can request an update to a SMETS2 meter to fix the problem, however, these compatibility issues are due to be fixed in the near future. Details of the HomeCare cover plans, booking an annual boiler service and much more can all be accessed through your British Gas My Account. Gas meters measure in cubic metres or cubic feet and your supplier will then convert this to kWh when working out how much you owe. Our friendly advisers are ready and waiting to receive your meter reading, and answer any questions you might have. If you spot the mistake on the same day just send a new reading. The following steps explain how to read your gas meter (imperial or metric) and convert this reading to kilowatt hours. We use cookies to improve your experience of our website. She joined Selectra in April 2018 as an energy copywriter where she dove into the fascinating world of electricity and gas and now manages the content team in the UK & Ireland. Gas meter readings and bill calculation - GOV.UK And, because they send automated meter readings, you get more accurate bills. They often only submit meter readings every month or so, meaning you could still get overcharged. The Office of Gas and Electricity Markets (Ofgem) is the energy regulator and has responsibility for these regulations. Simply call 0333 202 9630 if youd rather speak to British Gas customers services in Welsh.
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